Skip to main content

Partner Blog – Bold & Reeves

BBB property experts Bold & Reeves wrote a blog for us about the best way to maintain your principal’s property and why they really are a PA’s best friend…..

Often our first point of contact with a new client is through their PA.

Typically, there’s a period of reconnaissance as they assess any existential threat to having Bold & Reeves take care of ‘the property question’ on behalf of their boss… who often has a large and complex property portfolio to manage.

And usually, the PA plays a key role in that process.

But is that the right way for high-powered PAs to spend their time?

Our research suggests that working with Bold & Reeves not only alleviates PAs of some of the biggest drains on their time, energy and their boss’s money, but also delivers a range of systemic benefits that add value throughout their role and organization.

Because as many PAs find, if you don’t specialize in doing it every day (like we do at Bold & Reeves), managing prime residential property can be, well… a bit of a nightmare.

We’ve worked hard to refine our prime residential offering, as we seek to demonstrate support for, and compatibility with, professional family offices, PA’s and their associated staff.

Far from reducing the relevance of the PA role, Bold & Reeves has the following objectives in mind as we work with a client’s team:

  • Help PAs and their teams shine in front of their boss by saving money
  • Free up time so PAs can focus on adding value in other key areas
  • Reduce the need for PAs to hire unnecessary members of staff
  • Increase privacy and confidentiality, while outsourcing inefficient tasks
  • Consolidate all admin, maintenance and management relating to property
  • Reduce PAs exposure to a complex array of avaricious suppliers
  • Provide highly specialized expertise for a highly specialized area

It’s commonplace for PAs to tell us stories about being ripped off by charlatans, or simply overwhelmed by the sheer number of suppliers there are to manage, and the subsequent paperwork and financial outgoings that come with even the simplest of tasks.

Bold & Reeves regularly support our client’s PA’s with the resolution of issues in the following areas:

    • Boiler breakdowns
    • Water damage
    • Plant-related issues
    • Support with tech/digital devices
    • Welcoming or preparing a property when you can’t
    • Attending the property when you can’t
    • Keeping a schedule of costs on your behalf
    • Providing full at-a-glance visibility of all activity in the property

Many of the interventions we make are in owner-absent properties. Often a PA’s boss will own four or five homes. Typically these are well maintained and functioning to a high standard, however as soon as you have multiple locations to manage, you enter difficult territory – for a home unoccupied, is a home at risk of damage. And often that means eye-watering vacuums of time and money.

Says Bill Shipton, Bold & Reeves Founder & CEO:

‘47% of all unscheduled home ownership costs in our sector take place in owner-absent properties, where little or no maintenance takes place for unusually long periods of time – hence a delay in awareness of the issues, and with diagnostics and solutions. PA’s can take advantage of our services and be wholly reassured about an entire portfolio of properties and the potential issues therein, are being monitored around the clock while they, and their principle, are away.’

This kind of constant, hands on focus speaks directly to many of the issues that PAs have shared with us over the years, and is the type of insurance policy that helps many PAs sleep better at night.

Mr Shipton goes on:

‘Not only would a PA know about the issues as soon as they happen – they will have every confidence that we will attend the property straight away, and restore working order at minimal cost. We have heard of PA’s having to get on a plane to sort out plumbing issues, and many instances of PA’s being taken to the cleaners by dishonest and inconsiderate service providers. By using Bold & Reeves these issues are immediately circumnavigated, and all the duties of care surrounding prime residential properties, solved.’

No one needs persuading of the benefits of servicing their car, yacht or plane… and like wise, prevention is always better than cure in matters related to health and wellbeing. But there hasn’t been an equivalent service for the home – until now.

Why not treat prime residential property in the same way, especially in the light of the value of such assets, the unique requirements involved in maintaining them… not to mention the emotional attachment many owners invest in them?

If any of this resonates please contact Georgina Peech on 020 7408 7590, for an initial conversation.

And check out the testimonials below – as further evidence that Bold & Reeves are raising the bar:

‘My principle sense of value from Bold & Reeves lies in the fact that I am less exposed to exploitation from my supplier network. Many tradespeople who walk into a seven-story home in central London double the price of any work immediately. I no longer have to mitigate that risk as all our contractors are a part of the Bold & Reeves curated partner network, and our residential asset manager handles all suppliers on our behalf.‘

‘Having Bold & Reeves onside reduces my need for permanent staff, or at least for a permanent house manager. My residential asset manager is usually somewhere local to me and can arrive in minutes if there is an emergency. Many of the duties traditionally performed by house managers have been absorbed by the Bold & Reeves offering.’

‘Having the use of the Bold & Reeves app simplifies and expedites my ability to report an issue in my house and get it dealt with – often without even having to have a conversation. My husband and I are incredibly busy and we have four children, which means we are hard to get hold of. Interfacing through the app, and seeing that translate into fast and effective action, the results of which are then relayed back to us on the same platform, which alleviates pressure and supports our daily flow.’

‘Simplicity is a key feature of the Bold & Reeves service. I may pay a premium for it – but you get what you pay for. I have one point of contact, no complex supplier network to manage, and I pay one invoice that is always fair and easy to understand.’

‘A big advantage to the Bold & Reeves service is anonymity, which relates directly to security and peace of mind. My residential asset manager represents me and my home, and Bold & Reeves take care of the admin and any paperwork. This means I get to stay off the radar, which supports my privacy and my family life, and saves me time in the process.’

More Journals

BBB’s Africa Recommendations

Africa is a place of rich and diverse culture and history – it’s the second largest continent in the world and boasts perhaps the world’s largest number of animals roaming freely, with everything from big cats to camels, reptiles to birds. Huge mountains, endless plains, jungle, dessert and stunning coastline, Africa has it all. It’s therefore no surprise that millions of people travel each year to this incredible place, many of whom to experience the natural wonders it has to offer. The variety of luxurious places to stay has grown hugely over the last couple of decades, so whilst you might be living in the wild, there’s no need to ‘rough it’! It would be impossible to show you everything in one blog, so this is by no means everything we can offer you, but below you’ll find a very brief introduction to five incredible BBB partners in Africa, from Ethiopia to Zanzibar and beyond…
Zimbabwe – Ruckomechi Camp Ruckomechi is known as The Elephants Favourite Camp. It is a Wilderness property located in a private concession in Mana Pools National Park, Zimbabwe. The camp is situated on the banks of the Zambezi River, overlooking Zambia and the Rift Valley Mountain Range, which offers a wonderful silhouette backdrop at sundown.
Ruckomechi offers something for everyone – from game drives to nature walks, river cruises, catch and release fishing, phenomenal birding and just the chance to sit back and enjoy your surroundings and the passing game.
Ruckomechi has ten spacious tents, including two family units – the tents are both comfortable and luxurious with uninterrupted views of the river in front of you, through the safety of the gauze windows. Elephants wander between the tents, snacking on the canopy of Ana pods overhead. In the evening, the communal bonfire is light and the stars come out to play. Kenya – Sirai House This magnificent, privately-owned home located in the foothills of snow-capped Mount Kenya offers unrivalled views across the game-rich plains of the Borana Conservancy.
With six beautiful suites and facilities that would rival any of the top hotels, Sirai House offers guests a stay in true luxury, including a plush cinema, extensive library, stunning Club Room, not to mention the in-house Executive Chef, who creates magic in the kitchen daily.
The highlight of staying at Sirai House is of course the game experiences: enjoy the views from your sun-lounger of their own watering hole; explore the reserve from horseback, helicopter or in their custom made Land Rover; or simply walk the game-drives with one of their expert guides. Guests are bound to be amazed!
Botswana – Jack’s Camp Founded by explorer Jack Bousfield in the 1960s, Jack’s Camp sits in a striking spot on the edge of Botswana’s Makgadikgadi Pans, gazing over glittering salt pans and shimmering expanses of sun-scorched earth.
It’s an oasis of style and old-world glamour in a landscape of savage beauty, and more elegant and enchanting than you could imagine in such a remote landscape.
There aren’t many camps in Africa quite like Jack’s. The ten, Bedouin-style tents are scattered below a soft canopy of molokwane palms, each one an ode to safaris of old. Expect Persian rugs atop polished floors, vintage lithographs and muslin-draped walls, and the comfiest four-posters we’ve ever slept in.
Outside, private verandas and velvet clad chairs look out over the ethereal landscape, where glittering salt and sun-baked plains stretch as far as the eye can see.
Zanzibar – Zanzibar White Sands Zanzibar White Sand Luxury Villas & Spa is a luxury boutique hotel located on the pristine sands of Paje beach, on the East coast of Zanzibar – a sanctuary of peace and harmony without compromise.
With luxury standards, the resort promises an unforgettable barefoot luxury experience. Their spacious luxury villas (from 500 sqm), with their pool and recreational area, ensure the utmost privacy in a natural setting, while the amenities deliver the highest standard of service, including spa treatments and facilities (sauna, hammam), a restaurant, a rooftop champagne bar, a beach bar and a lounge, as well as a high-end kitesurfing and watersports centre.
The large resort (4 hectares) hosts only 11 villas to ensure the maximum space for each of our Guest in an undisturbed harmony of senses. It’s also ideal for kite surfers as it is on Paje beach; one of the best kite surfing locations in the world.
Ethiopia – Bale Mountain Lodge Bale Mountain Lodge is a 11 bedroom eco-safari lodge in the Bale Mountains National Park (BMNP) of south central Ethiopia. The park is full of rare mammal and amphibian species, endemic birds and spectacular flora. It is also home to 60% of the remaining Ethiopian Wolves, the world’s most rare carnivore plus Black Maned Lions, Giant Forest Hogs and Mountain Nyala.
The location of the lodge has been selected to provide guests with an excellent opportunity to experience a pristine wilderness that incorporates the largest tract of Afro-alpine moorland remaining on the continent, the majority being over 3800m above sea level, whilst living lower down in a stunning cloud forest which offers access to the rift valley and wider local attractions.
UNESCO has estimated that more mammal species would become extinct were the habitats of the Bale Mountains to degrade than if any other area of equivalent size on the globe were to disappear. This unique wildlife experience, combined with the pioneering luxury Eco Lodge, will make Bale Mountain Lodge an unforgettable stay.
Want to discuss dates, curious about prices or have questions about travelling with kids? Just drop Anna a line at anna@bbb1.squareballoon.co.uk to have a chat. Not only can we get special rates at these places and many more, but we can help with flights, transfers, visas, luggage delivery and a lot more, to make the trip seamless. Let the adventure begin…

Finances in a time of COVID-19

With the world overtaken by the current healthcare crisis of COVID-19, we all face much uncertainty and many challenges ahead, both personal and professional. Keeping ourselves and our loved ones healthy is of course the main priority for everyone right now, but when this is over, and it will be over, we face the question… what then? Some of us may not have jobs to return to and many of those who do return to employment will face a different landscape and work culture for sure, perhaps with an altered salary too. But for those who are self-employed or run small businesses (or even large ones), it can feel like a lonely survival battle as work changes shape and income wavers. We wanted to share with you some advice from BBB Partners ‘We’ll Mind Your Own Business’ (WMYOB) who specialise in accounting and bookkeeping, tax calculations, submissions and tax credits, payroll and pensions management, meaning they are perfectly positioned to advise BBB members across a variety of financial situations. WMYOB sent us their guidance as finance professionals and we hope you will find useful. (All info correct at time of publishing but please seek professional advice if later).
Job Retention Scheme and Statutory Sick Pay (SSP) The Government has announced that under the Job Retention Scheme, all UK Employers will be able to access support to continue paying part of their employees’ salary – where they would have been otherwise laid off. This does mean that the employee must take up a “furloughed” status and must not conduct any work for the business during this time. If this is the case, then HMRC will reimburse 80% of the worker’s wage costs, up to a cap of £2,500 per month. It is the employer’s choice whether they ‘top-up’ the employee’s salary by the further 20%, or indeed beyond the cap – but this is not compulsory. The scheme is due to run for at least three months from 1st March 2020 but may be extended if necessary. Although originally, it was only related to those workers who were in employment as of 28th February 2020, as of 15th April 2020, the eligibility of the scheme extended to 19th March 2020. However, an RTI submission notifying payment in respect of that employee must have been made to HMRC on or before 19th March 2020 in order for them to qualify. Employers will be able to use a portal to claim for 80% of ‘furloughed’ employees’ usual monthly wage costs up to the cap of £2,500, plus the associated Employer National Insurance contributions and minimum automatic enrolment pension contributions. These contributions on any additional top-up salary, as decided by the employer, will not be funded through the scheme though. It is unlikely that any contract in place with employees will contain a clause around furloughing and therefore it is important to discuss these changes directly with employees and gain their written approval over their furloughed status. There should be written evidence that this communication has taken place and both parties agree to the implications. This should also include the date that the status was changed and you should ensure they undertake no further work beyond this date to be eligible for the scheme. It is possible for an employee who has more than one job to be furloughed. Each job is to be treated as separate and the cap will apply to each employee individually. If the individual’s pay varies and they have been employed for a full 12 months prior to the claim, there are two options available, whereby you can claim the higher of: – The same month’s earnings from the previous year (ie April 2019) – The average monthly earnings from the 2019-20 tax year. If they have been with you for less than a year, it would simply be the average earnings for the months completed so far, and if they joined in February, use a pro-rata calculation for their earnings to date. You can submit one claim at least every 3 weeks – which is the minimum length an employee can be furloughed for. In order to make a claim, although WMYOB can of course assist you with this as part of their services, you will need: a PAYE reference number, number of employees being furloughed, the claim period, amount claimed, bank account/sort code for payments to be made into, contact name and phone number. Payments will be made by BACS into the provided UK bank account once they have been received and reviewed. HMRC do retain the right to retrospectively audit all aspects of your claim.
Self-Employment Income Support Scheme The Chancellor also announced a support package to those who are Self-Employed and have lost income due to COVID-19. This scheme will allow those who are Self-Employed to claim a taxable grant worth 80% of their trading profits for the next 3 months. This scheme is not open yet and HMRC will contact you if you are eligible for the scheme and invite you to apply online. To qualify, you must: – Have submitted your Income Tax Self-Assessment for the tax year 2018-19 (If you have not submitted this return yet, the deadline has been extended to 23rd April 2020) – Traded in the Tax Year 2019-20 – Are trading when you apply, or would do except for COVID-19 – Intend to continue to trade in the tax year 2020-21 – Have lost trading profits due to COVID-19. You must also have trading profits of less than £50,000 and demonstrate that more than half your income comes from Self-Employment. You will receive a tax grant up to 80% of the average profits from the tax years 2016-17, 2017-18 and 2018-19. In addition, or in replacement, of this scheme, there is further help available through the deferment of Self-Assessment payments due in July 2020 until January 2021, increased amounts of universal credit and the business interruption loan scheme. Should you have any further questions about these schemes or anything else that WMYOB might be able to help with, please do get in touch.
Deferring VAT and Income Tax payments The government has announced a 3-month deferment in Valued Added Tax (VAT) payments for all UK businesses. Consequently, any payment which would have been due at any point in the period 20th March 2020 and 30th June 2020 will now have been deferred automatically. You will now have up until the end of the 2020/21 Tax year to pay any liabilities accumulated during this period. VAT refunds and reclaims will be paid by the government as normal. It was also announced by the Chancellor, that anyone who has Self-Assessment payments due on 31st July 2020 will also have these deferred – until 31st January 2021 in this case. In addition to the above, HMRC has also extended the scope and availability of its ‘Time to Pay’ service. This will allow companies to come to a specific arrangement with HMRC on the payment of it’s other tax liabilities. WMYOB can assist in making the call and negotiating with HMRC in this instance if helpful.
Support with Business Rates The Chancellor also introduced business rates holidays for businesses in sectors that the Government considered could be most adversely affected by the outbreak. These include: – Business rates holiday for retail, hospitality and leisure businesses. – Cash grants for retail, hospitality and leisure businesses. – Businesses that pay little or no business rates because of small business rate relief (SBBR) or rural rate relief (RRR) are eligible for a one-off grant of £10,000 to help meet their ongoing business costs. In almost all cases, your local authorities will send through updated business rates to you and therefore this will occur automatically. If this has not been the case, or you feel you qualify for any of the above please do get in touch and we would be happy to review this alongside you.
Coronavirus Business Interruption Loan Scheme (CBILS) You could also be eligible to access the new Coronavirus Business Interruption Loan Scheme – which allows access to working capital up to £5 million. The government will pay to cover the first 12 months of interest payments and any initial set-up fees – although some providers have already waivered these. To give lenders further confidence in continuing to provide finance to SMEs the government will provide lenders with a guarantee of 80% on each loan (subject to a per-lender cap on claims). There are currently 40+ lenders who are signed up to this scheme and you should apply with them directly. WMYOB will be delighted to assist in putting the application pack together – which will have to include a borrowing proposal which were it not for the current pandemic, would still be considered viable. **WMYOB** are happy to discuss these issues or anything else with BBB members and Partners, just get in touch for an intro to the most suitable person on the team at info@bbb1.squareballoon.co.uk.